TOP

ILR Head of Customer Operations

Wireless

ILR Head of Customer Operations

  • Division: Wireless Group plc
  • Job Type: Full Time
  • Location: Flexible - any ILR location
  • Department: Wireless
  • Closing Date: 28/02/2019
  • Reporting To: -

Summary

Job Title: ILR Head of Customer Operations Location: Flexible - any ILR location We are looking for a Head of Customer Operations to lead the groups’ customer experience function, with the aim of developing a best in class customer service journey for local sales that maximises revenue.

Main Description

We are Wireless, a leading UK and Irish media company, which is wholly owned by News UK and Ireland Limited. Wireless operates 32 national and local radio stations across the UK and Ireland.

 

These include talkSPORT, the world’s biggest sports radio station and global audio partner of the Premier League, alongside popular national digital stations talkSPORT 2talkRADIO and Virgin Radio. From FM104 in Dublin, to 96.4 The Wave in Swansea, our local radio brands are distinguished by their connections with their local communities.

 

Job Title: ILR Head of Customer Operations

Location: Flexible - any ILR location

 

We are looking for a Head of Customer Operations to lead the groups’ customer experience function, with the aim of developing a best in class customer service journey for local sales that maximises revenue. By shaping how we communicate and do business with our customers, you will directly develop best practice across our teams and shape the skills and competencies for the multi-media executive of the future. You will oversee sales support, traffic, B2B communication, business data management and sales reporting.

 

 

What we’re looking for from you:

 

We are looking for someone with previous experience in this kind of role in addition to sales and customer service management. You will enjoy dynamic, fast-moving environments, where you are able to take ownership and align yourself with business goals.

  • Exceptional organisational skills and a keen eye for detail
  • Strong commercial acumen
  • A clear understanding of the media sales marketplace
  • An analytical mind and demonstrable ability to solve complex problems
  • A track record of building personalised relationships with stakeholders

What's in it for you?

 

For the right person, this job represents an exciting opportunity to join a successful company and be a key player in steering its future. In addition to a competitive salary, you will also receive a performance related bonus, a car allowance, company pension scheme and all the usual tech required to be at your best.

 

Equal opportunities:

 

We are an equal opportunities employer and wholeheartedly support the principle of equal opportunities for all our employees and for all applicants for employment. We oppose all forms of discrimination in the workplace.

 

We strive to maximise every individual’s potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised.

 

This means affording equal access to any employment opportunities within the Company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age

 

Please send a copy of your CV to kristina.best@news.co.uk to apply

Radio GB

Freelance Broadcast Journalist

You will be working in our Wolverhampton studios broadcasting across the West Midlands

Wireless Group plc

Podcast Producer

Wireless Studios is News UK's in house digital audio company creating podcasts across all of News UK's publishing and broadcast brands. We work across prestige names such as Virgin Radio, The Times

Broadcast Journalist

You will be based in our studios in Swansea, but will be expected to cover stories from across the South West Wales region and beyond.

Ad Operations Senior Executive

If you’re a hardworking, reliable and meticulous Ad Ops Executive looking for the next step in your career then this could be the move you’ve been looking for.

Sales Account Manager – Peak FM

Due to team expansion we are looking for a Sales Account Manager to join us at market leading radio station Peak FM

Promotions Supervisor -- FM104

You will be the team leader for both FM104 & Q102’s Promotional team. You will liaise closely with the Promotional Team manager

Imaging Producer- Virgin Radio

Your role:  Imaging Producer – Virgin Radio – London We’re in the market for an experienced, creative, technically-minded producer who’s ready to take the next step up in their career.

Commercial Sales Executive - Radio

The role of a Sales Executive at market leading radio brands Signal 1, Signal 2, Total Access and Signal 80s is to work passionately with local businesses, helping them to connect with their target market through creative multi-platform advertising campaigns.

Commercial Sales Executive - Radio

The role of Sales Executive at either of these popular radio stations, Wish FM, Wire FM or Tower FM is to work tirelessly on behalf of local businesses to reach the biggest potential audience with the strongest most persuasive advertising campaigns.

ILR Head of Customer Operations

Job Title: ILR Head of Customer Operations Location: Flexible - any ILR location We are looking for a Head of Customer Operations to lead the groups’ customer experience function, with the aim of developing a best in class customer service journey for local sales that maximises revenue.

Part of News UK & Ireland

© Wireless. All Rights Reserved.